Delete your Feifei's Garden account
Feifei's Garden is developed by PartnerMoon (Shenzhen PartnerMoon Interactive Entertainment Technology Co., Ltd.). You can ask us to delete your account and the data linked to it at any time, without reinstalling the game.
Option 1: in the game
Open Settings > Account > Delete account and follow the steps.
Draft note: confirm the in-game path once the deletion feature is built; until then remove this option and keep only the email route (spec 7.3).
Option 2: by email
Send a request from the address you use for support questions and include your player ID (Settings > Account). If you can no longer open the game, tell us how you signed in and we will find your account.
The support email will be published before launch.
We may ask a simple question to confirm the account is yours before deleting it.
What we delete
- your account and sign-in links,
- your garden, items and game progress,
- Feifei's memories, journal and photos,
- support messages linked to your account, once your request is closed.
What we keep, and for how long
- Purchase records, for as long as tax and accounting law requires, normally up to 7 years.
- Security logs used to prevent fraud and abuse, for up to 90 days.
Draft note: confirm retention periods with the lawyer and the server design (spec 7.1 item 7).
How long it takes
We complete deletion within 30 days of confirming the request and email you when it is done. Deletion cannot be undone.
For details, see the Privacy Policy.