Support
We read every message. Most replies arrive within 2 business days.
Contact us
The support email will be published before launch.
To help us answer quickly, please include:
- your player ID (Settings > Account in the game),
- your phone model and Android version,
- what happened, with a screenshot if you can.
We will never ask for your password.
Common questions
When does Feifei's Garden launch?
The game is in development and will be released on Google Play. We have not announced a date yet.
Which devices and countries are supported?
Android phones, starting with countries in Southeast Asia. The full list will appear on the Google Play page at launch.
How do I keep my progress?
Your progress is saved on our servers and linked to your account, so you can continue on a new phone by signing in the same way.
Draft note: confirm the Android sign-in method and rewrite this answer to match it (spec 6.3).
How do I delete my account?
See Delete your account. You can request deletion in the game or by email, without reinstalling the game.
How do I report a problem or a player?
Email us using the button above and include your player ID.
Will Feifei get sick or run away if I don't play?
No. Feifei does not get hungry, ill or lost. It keeps living its quiet life and is glad when you come back.